OpEx Six Sigma Green Belt for the Service Sector
We invite you to Green Belt level workshops dedicated specifically to the services sector
OpEx Six Sigma Green Belt for the Service Sector
Recent decades have seen the rapid growth of the services sector, massive process development, and a multitude of solutions. This area is vast in terms of the number of operations performed, which, combined with the growing complexity and potential of automation, requires a very meticulous approach to process design and their continuous optimization. Conceptually, the situation is analogous to the manufacturing sector, but in terms of tools and operations, it requires the development of different approaches and methods.
Dedicated training
will work when you need to train a larger group of employees
Open Training
the best option for training one or more employees
OpEx Six Sigma Green Belt for the service sector – open training
Reserve your spot now
Fill out the contact form and we will contact you to present the full offer and book your place.
SIX SIGMA GREEN BELT for the services sector
The specific characteristics of the service sector, unlike manufacturing, include:
- multifunctionality and the repeated transfer of information and documents,
- lack of continuous flow visualization (operations are primarily performed in IT systems and workflows),
- lack of tangible defects (defects are not immediately visible, as is the case with manufactured products),
- problems are difficult to see due to hidden, repeated repairs,
- thanks to technology, most data is available but inadequately visualized and analyzed.
The proposed training program targets these specific areas and prepares specialists, team leaders, and managers to design and optimize service processes. The training offered allows you to:
- diagnose a process using a Value Stream Map, specifically designed for service process analysis,
- map a process using a Cross Functional Map,
- perfectly identify waste,
- prepare processes for automation and robotics.
IMR control charts and multi-level variability analysis systems are an effective way to analyze large amounts of data to make key decisions. The repair tools offered, such as the Yamazumi chart for balancing specialist workloads and order leveling techniques, help optimize diagnosed problems.
The entire set of concepts and tools, implemented in two sessions, will enable efficient and effective diagnosis, improvement, and optimization of service processes.
